Our word is everything and our customers are too. Our live arrival guarantee’s the fish even if the carrier fails to deliver the fish on time, or even if they destroy the package. We stand behind all of our fish if there is a problem please email us a picture of the DOA within 2 hours upon arrival. We MUST see pics to be able to credit you for either the same fish or a credit on your next order for the price of the fish, sorry no refunds! Either one you choose to do. Doa's are seldom, but they do occur. If you apply with our simple rules you will get a hassle free guarantee!!! GUARENTEED!! PLEASE NOTE SHIPPING IS NOT COVERED BY GUARENTEE.